Entry Level Support Desk Technician |
| Salary Range: | $10 - $12 per hour |
| Benefits: | Benefits may include health, dental, 401k, paid time off, holiday pay, etc... |
| Employment Type: | Full Time |
| Description: | About Nuspire Networks:
Nuspire is a state-of-the-science managed network security service provider with more than a decade of industry experience, providing services for some of the largest and most distinctive companies in the world.
About Nuspire Employee Culture:
At the core of Nuspire's business model is its emphasis on the human component of business. Nuspire provides network management, monitoring, and security as a service to large organizations. Nuspire's people, expertise, and experience are critical to our success; this ideal is not only reflected in how Nuspire delivers services to its customers but also how it treats its employees. The culture is focused on building team cohesion and employee career growth through a blending of traditional programs and unique outside the box experiences.
Nuspire's continued growth for over 12 consecutive years allows employees to have constant opportunities to grow with the company. Nuspire has also signed managed services solutions contracts in South America, Europe and Asia while continuing to expand its network operations centers and data centers in North America and Michigan.
Nuspire strives to be an industry leader; the employees it hires have the drive and talent to be leaders. Nuspire's employee culture reinforces these ideals; rewarding excellence while providing a unique and exciting business environment.
Nuspire Awards & Recognition:
� Gartner Inc. included Nuspire in the "2010 & 2011 Magic Quadrant for MSSPs, North America�
� Selected as a "Top Workplaces" winner in 2009 & 2010 & 2011.
� Frost & Sullivan named Nuspire as the �2011 North America Entrepreneurial Company of the Year�
� Honored as one of the �101 Best and Brightest Companies to Work For 2011� by NABR
� INC Magazine "One of America's Fastest-Growing Private Companies" list in 2009.
Nuspire Additional Information:
� www.nuspire.com
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| Duties: | Position Information:
As a result of our tremendous growth, we are seeking multiple entry level Support Desk Technicians for remote phone support. Focus of the job will be assisting remote customers with their questions about any of our supported software and computing platforms to the best of their ability in a professional and courteous manner.
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| Qualifications: | Position Requirements and Expectations:
Candidate should be proficient in the following:
� Excellent phone etiquette and customer service skills
� Articulate and can speak clearly on the phone
� Must be computer literate and be familiar with common office productivity software applications
� Excellent judgment skills to be able to properly evaluate situations and immediately produce effective solutions
� Ability to work in a fast paced environment
Expectations:
� Respond to incident calls and emails from users on support related issues
� Provide Level 1 remote troubleshooting support on desktop and software issues
� Follow provided procedures for remote user password resets and new user creation
� Escalate unresolved cases to relevant onsite and remote support team
� Document all reported incidents and help identify trends to assist in future problem resolution
Work conditions:
� Must be able to work with others to design the correct solution and meet customer's goals.
� Must be self-motivated
� Benefits may include health, dental, 401k, paid time off, holiday pay, etc. . .
� Full time with staggered 8 hour shifts between the hours of 7:00 AM � 10 PM, Monday through Saturday
� Compensation will commensurate with experience and will range from $10 - $12 per hour
� Nuspire is an Equal Opportunity Employer
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