Warranty / Customer Service Admin |
| Salary Range: | Negotibale |
| Benefits: | Yes |
| Employment Type: | Full Time |
| Description: | Essential Responsibilities:
�Generates reports based on customer warranty return shipments.
�Downloads and reviews 8D's from warranty database.
�Reviews and directs 8D's to customers based on their requirements.
�Follows up with production facilities and Supplier Quality Engineers to close open 8D's to meet customer�s timelines and expectations.
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| Qualifications: | Basic Qualifications:
1. REQUIRED Specific Knowledge, Expertise, Coursework
� Excellent computer skills to include knowledge and experience with Microsoft Outlook, Word, Excel, Access and use of PDF editor. Specific skills include the ability to make Pivot Tables in Excel and the ability to modify queries in Access. Ability to organize data, track progress of tasks and conduct follow up to drive for resolution of issues.
� Must have the ability to learn SAP software program.
2. REQUIRED Degree and/or Training, including specifically defined educational equivalent
� Two years commercial, vocational, or other specialized training beyond high school.
3. REQUIRED Certifications/Licenses
� None.
4. REQUIRED Specific Prior Experiences
� Tracking of data and information in computer databases or spreadsheets.
� Strong communication skills to leverage stakeholders and drive for resolution of issues.
5. REQUIRED Physical Demands
� The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must be able to lift up to 50 lbs.
Desired Characteristics: Emotional Maturity
Interpersonal Skills
Motivation
Success Orientation
Teamwork
Work Habits
Eligibility Requirements:
Demonstrates ability to work effectively with varied people. Works independently. Accepts decisions and takes questions or problems to supervisor.
Demonstrates self confidence in dealing with work situations. Clearly communicates messages and ideas. Demonstrates cooperation, courtesy and consideration when working with others.
Seeks to continually improve personal performance.
Sets personal standards for quality, quantity, and timeliness of work to challenge self to greater levels of performance. Improves the way the job is done.
Understands role contribution to the team. Keeps commitments made to team members and shares in team successes and failures.
Plans and organizes work according to established priorities. Remains flexible to adapt to changing work conditions.
� Willingness to work in an office in (Farmington Hills, MI.)
� Willingness to submit to a background screen and a drug test.
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