SharePoint Support Specialist

SharePoint Support Specialist

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WARNING: Be sure to read through the following in its entirety. After all, this is only your career you�re working with. We don�t play around with something as fragile as this.

Finally, a place where you can safely invest in your career�

For 14 consecutive years, Plante Moran has been recognized as one of the nation�s �100 Best Companies To Work For� by FORTUNE magazine � providing unsurpassed opportunity and an unequaled culture to talented, self-motivated individuals who have a passion to serve and a hunger to thrive. It's hard to explain what makes a great firm. We think it has to do with the people, our benefits, and the overriding culture that guides them. It's a unique balance of achievement, teamwork, caring, and an unofficial 'relatively jerk-free' policy. It makes us different. It makes us better. It helps us thrive.

Plante Moran is the 12th largest accounting and management consulting firm in the nation. Our rapid growth and increasing demands for our services has created a need for a highly motivated individual to join our Technology Services team as a SharePoint Support Specialist in our Southfield office.

Position Summary

Plante Moran is seeking a motivated, passionate person to fill the SharePoint Specialist role. This dedicated professional will have the opportunity to work in a challenging, fast paced, team-based, and constantly evolving technology environment, and build an expertise in the Microsoft SharePoint platform (fastest growing business software product in Microsoft history). Plante Moran�s SharePoint environment includes our firm intranet, internet, as well as internal and external collaboration solutions built on the latest SharePoint 2010 platform. We are also in the process of building on the platform to deliver Enterprise Content Management for all our different practice areas.

Our Technology Services Team prides itself on being a World Class Service Organization providing support to each of our staff at the highest level possible, and delivering business results to the firm. The right individual will have the ability to understand the business needs and know how the technical capabilities can be effectively applied.

The role of the SharePoint Support Specialist is to provide support to Plante Moran staff members and clients of the firm, via the telephone and remote support tools, for the Firm�s SharePoint solutions. The Specialist should possess a broad knowledge of Microsoft SharePoint, the integrated solutions, as well as the business processes and activities it enables. The Specialist is responsible for working with the team to determine how we can provide the best-in-class support for these solutions to Plante Moran staff members and external clients. In addition, they will play a key role in ensuring effective use of the various solutions and help deliver appropriate business value.

• Primary responsibility is to assist staff members and clients over the phone with the firm�s SharePoint platform, which includes KnowledgeSHARE (intranet), plantemoran.com (internet), and the Collaboration Center (firm wide collaboration and content management solution). Key expectations include:
• Provide proactive training to staff and clients during resolution of incidents and in more formal sessions (in person or online) to increase adoption and use of best practices
• Review Helpdesk trending reports and identify appropriate action items to appropriately address (Training, communications, KnowledgeBASE articles, etc.)
• Assist SharePoint Administrators with system administration responsibilities in order to maintain high availability and meet system performance expectations
• Maintain and help prioritize both the Issues list and Enhancement list
• Assist SharePoint Power Users with the proactive business focus for the various solutions, which includes ensuring staff and clients are able to effectively leverage solutions and provide training information and best practices
• Assist project teams in the delivery of new solutions on the SharePoint platform, and ensure Helpdesk has the appropriate training and capability to support the new solution
• As needed participation in the Weekly Maintenance Window to update, change, and install various systems
  • Understand business process and impact of issues/questions related to the SharePoint platform, and provide appropriate solutions to staff and external clients on escalated incidents
  • Ensure the Helpdesk is appropriately trained on the SharePoint solutions and provides consistent resolutions to various issues/questions from staff and clients
  • Review and oversee KnowledgeBASE articles to ensure they cover the appropriate scope for clients and staff, and are well written so that they can be easily leveraged by staff, clients, and other technology team members

• Experience troubleshooting, supporting, and/or administering Microsoft SharePoint preferred, but not required
• 3+ years of progressive Microsoft support experience
• Passionate about learning new technology and able to learn quickly
• Candidate must maintain a �Clients come first� philosophy � client expectations must be exceeded
• Must work well with peers to achieve common goals and lead by example in support of the �We care� philosophy
• Ability to understand the client�s needs and create the optimal solution to match those needs
• Candidate must be self-motivated, demonstrate very strong initiative, and able to prioritize and self-direct work
• Ability to successfully manage the overall process of incident resolution from initial call through resolution.
• Ability to follow-up on escalated issues to ensure timely resolution
• Ability to document incidents and resolutions completely
• Strong troubleshooting and overall problem solving skills
• Strong written and verbal communication skills

Travel & Hours:

• This is an exempt position that may require some Saturday work hours and overtime during workweek.
• Candidate must be available to work between the hours of 7:00am and 7:00pm, including some weekends and after-hours.
• Qualified individuals must either reside in or near the Metro Detroit area or be willing to relocate to the area for this opportunity.

There�s no place like Plante Moran.

Those outside Plante Moran know it as the 12^th largest public accounting and business advisory firm in the nation. Insiders know us as the place where opportunity thrives. At Plante Moran, we define �opportunity� with three simple words: Challenge, Experience, and Growth. By diligently finding ways to insert these concepts into our work, we keep staff at every level of our firm on a steady path to the top of their game and the realization of their professional and personal goals.

Inquiring Within

Why wait, when you can play a major role in developing your career!

If your background experience matches the qualifications of this position and you are interested in pursuing this career, then inquire within. You never know where the next click may take you; it could potentially lead you to the career you have always desired!

Last, but not least�

The specific statements shown in each section of this description are not intended to be all-inclusive.

They represent typical elements and criteria necessary to successfully perform the job.

• We only accept electronic applications. Therefore, those who apply directly to a position and submit their resumes through our applicant tracking system will be considered.
• Plante Moran does not accept unsolicited resumes from search firms or employment agencies. Plante Moran will not pay a fee related to unsolicited resumes received from search firms or employment agencies and the unsolicited resumes will become the property of Plante Moran. Plante Moran will not agree to any contrary terms related to unsolicited resumes.
• Only candidates selected for interviews will be contacted by a Staffing Consultant.
• All candidates must be legally authorized to work for any employer in the United States without sponsorship.
• Plante Moran is committed to a workplace that provides equal employment opportunity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Plante Moran will be based on merit, qualifications, and abilities. Plante Moran does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by applicable law.

Thanks for expressing interest in this career opportunity and also interest in Plante Moran.