Client Relations Associate |
| Benefits: | medical, dental, vision, life, disability, 401(k), vacation |
| Employment Type: | Full Time |
| Description: | Billhighway is a growing tech company that brings energy and innovation to the heart of metro Detroit. We are looking for a Client Relations Associate with a minimum of 1-2 years of experience as a Client Relationship Specialist or Account Executive in a professional environment to join our team!
The role of the Client Relations Associate is to be the primary owner of a portfolio of customers, driving best practices and innovation to create more value for their business. Your goal is to increase customer satisfaction, retention and adoption of key product features.
We work in a fast-paced environment where opinions are respected and contributions rewarded. Everybody on our team is encouraged and expected to challenge the status quo and collaborate with one another.
By applying and joining our team, here�s what you can expect:
1. Supporting Teams- Each day, we aspire to help each other be the best that we can be in our performances.
2. Outstanding Culture � An environment of jeans and T-shirts, company-wide, quarterly off sites and flex work options actually exist outside of your dreams.
3. Killer Results � Breaking records and delivering results are daily requirements. Be able to work with and own projects you believe in.
4. Countless Opportunities � Our voices are heard and our work is seen. Going the extra mile around here doesn�t go unnoticed.
Our outstanding culture has earned us the �Crain�s Coolest Place to Work� award for 2011. We value efficiency, simplicity and working smart, all of which make us one of �Metro Detroit�s 101 Best and Brightest Companies to Work For� in 2010. Here�s your chance to be part of an award-winning team!
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| Duties: | � Establish and deepen relationships with clients by understanding their business objectives and providing exemplary support as their primary contact within Billhighway.
� Conduct on-going client meetings to communicate best practices, develop plans for expanded functionality usage, provide use case examples for leveraging key product functionality and communicate new feature releases.
� Communicate frequently with clients on updates, information, concerns and suggestions.
� Serve as the customer�s voice within Billhighway internal teams, including product, marketing, accounting and sales.
� Proactively anticipate customer needs and identify any potential issues. Assist with creating recommendations and facilitating action for resolution.
� Identify opportunities for potential upsell opportunities and assist in creating value story specific to opportunity.
� Organize and conduct on-boarding and trainings on the Billhighway system.
� Assist with project management, driving internal contacts to ensure timely deliverables to the client, manage day-to-day operational aspects of project including scope.
� Assist with contract renewal process and development of presentation materials.
� Assist with creation and delivery of department and client communications.
� Complete quarterly individual action items that contribute to completion of departmental strategic action items.
� Create and deliver recurring client value reporting; highlight customers strategic successes and provide ongoing recommendations for further optimization
� Participate in client travel with clients (minimum of 2 times a year per client & some weekend travel)
� Ownership of additional department projects as identified.
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| Qualifications: | � Minimum of 1-2 years acting as a Client Relationship Specialist or Account Executive in a professional environment
� Bachelor�s degree
� Demonstrated ability to employ new ideas, concepts, and methods
� Superior computer skills including the web, web-based technologies, MS office
� Proficient writing and communication skills
� Client based training and education
� Strong project management experience
� Proven ability to lead by example and drive tasks through to completion
� Clear internal motivation and desire to go above and beyond to achieve departmental goals
� Understanding of urgency
� Ability to be successful in a collaborative, team environment
� Familiar with being �plugged in� (i.e. with laptop and PDA)
Desired Experience / Skills
- Familiarity with web-based software
- Experience with financial concepts including basic accounting
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