Quality & Warranty Manager |
| Exempt/Non-Exempt: | Exempt |
| Benefits: | Yes |
| Employment Type: | Full Time |
| Description: | Job Summary:
This individual will lead our field service and warranty center activities to achieve high levels of customer satisfaction while managing warranty costs. She/he will interact directly with customers to understand and analyze field issues and provide timely information in response to inquiries and concerns.
Position Summary:
� Lead and manage customer service technicians & engineers
� Lead and conduct initial analysis for warranty issue (Li-ion cells, batteries and BMS)
� Lead the effort to analyze and track warranty data and trends to improve customer satisfaction and minimize warranty costs
� Play a key role in warranty meetings with customers. (Both regular and ad-hoc)
� Interact with customers to provide timely analysis reports and close each issue
� Documentation and track status of all customer complaints and warranty issues.
� Regularly communicate and report the status to the Director of Quality /Warranty and to the team in Korea.
� Improve initial analysis tools, process and skills based on best practices and lessons learned in collaboration with the Korea team.
� Assist in updates of DFMEAs, PFMEAs, Control Plans and Design Guides for improving future designs
� Develop and implement basic warranty response process for the Customer Service Team
� Develop, establish and maintain a local LGCPI Li-ion Battery Warranty Center.
� Occasional domestic and international travel will be required
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| Duties: | Knowledge/Experience:
� Minimum of 3 years automotive experience in a customer service/quality capacity
� Experience with North American automotive OEM warranty systems and groups are preferred (for example, Ford AWS)
� Knowledge of Li-ion batteries and electronic controls systems with embedded software will be a strong plus
� Demonstrated ability to work well in a cross functional team.
� First-hand knowledge of 5P/8D or other problem solving methodology.
� Able to interpret engineering drawings (preferred)
� Excellent verbal and written communication skills, interpersonal skills, planning, and the ability to monitor activities according to priorities.
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| Qualifications: | EDUCATION
� Bachelor�s Degree in Electrical or Mechanical Engineering or equivalent experience required. (Electrical could be plus)
� Excellent verbal and written English
� Ability to interface well with internal and external customers
� Ability to work independently or as a lead member on a development team
� Demonstrated history of delivering quality automotive embedded software products to market
EEO- Principles Only |
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